tibaj Terms and Conditions

1. General Provisions

tibaj (hereinafter referred to as the "Platform", "we" or "us") is an online gaming service provider that offers slots, live casino, sports betting, and other interactive entertainment services for users in Bangladesh. These terms and conditions (hereinafter "Terms") form a binding legal agreement between tibaj and you (hereinafter "User" or "you").

tibaj reserves the right to change, amend, or update these Terms at any time. Updated Terms will take effect as soon as they are published on the website. Continued use of the Platform means acceptance of the new Terms.

• These Terms are written in English and apply to users in Bangladesh.
• In the event of any dispute, tibaj's decision shall be considered final.
• It is entirely the user's responsibility to read and understand these Terms.
• If you disagree with any part of these Terms, you are requested to refrain from using the Platform.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to use the tibaj platform. Use of this platform by minors is strictly prohibited. tibaj may at any time request a government-issued ID or other documents for age verification. Providing false information about your age will result in immediate account closure and deposited funds may be forfeited.

2.2 Account Creation Requirements

Each user may create only one account. If multiple accounts are found, all accounts will be closed and bonuses will be considered void. All information provided at the time of account creation must be accurate, complete, and up to date.

• Provide your correct name, address, and contact information.
• Creating an account using someone else's information is strictly prohibited.
• It is the user's responsibility to keep their account password confidential.
• Accounts may not be transferred or sold to anyone else.

2.3 Verification Process

tibaj follows a KYC (Know Your Customer) policy. You may be asked at any time to submit a copy of your National ID (NID), passport, or driving license. Withdrawals may be put on hold until verification is complete.

3. Deposits, Withdrawals, and Payment Policy

3.1 Deposit Methods and Limits

Funds can currently be deposited on the tibaj platform through the following payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount for each method is ৳100.

Deposited funds are generally credited to the account instantly. However, bank transfers may take some time. Please ensure you use the correct reference number when making a deposit.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 15 minutes to 2 hours to process. Withdrawals will only be returned via the same method used for the deposit.

• Account verification (KYC) must be completed before withdrawing.
• Withdrawals must be made to the same number or account used for the deposit.
• In cases of suspicious activity, withdrawal requests may be delayed for review.
• Withdrawals to third-party accounts are not permitted.

3.3 Currency

All transactions on tibaj are conducted in Bangladeshi Taka (BDT / ৳). No other currency is accepted.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. Specific terms and conditions apply to receive this bonus.

• The wagering requirement for the bonus is 10 times.
• The wagering requirement must be met before the bonus expires.
• The welcome bonus can only be received once per account.
• If the wagering requirement is not met using a combination of the bonus and deposited funds, the bonus will be cancelled.

4.2 General Bonus Terms

Accepting any bonus means agreeing to the specific terms and conditions of that bonus. If bonus abuse or fraudulent activity is detected, tibaj reserves the right to cancel the bonus and associated winnings and close the account.

4.3 VIP Program

The tibaj VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback is provided at each tier. The maximum weekly cashback is 0.3% at Bronze, 0.5% at Silver, and 0.8% at Gold. Advancement to a higher tier is determined based on playing consistency and activity.

5. Gaming Rules

5.1 General Gaming Terms

Slots, live casino, sports betting, bingo, and other gaming services are available on the tibaj platform. Each game has its own rules, which are described in detail within the game.

• All game results are determined by a certified Random Number Generator (RNG).
• If a game is interrupted due to a technical error, tibaj reserves the right to cancel that round.
• If the browser or app closes during a game, the active bet will be settled based on the result recorded on the server.

5.2 Prohibited Activities

The following activities are strictly prohibited on tibaj and, if detected, will result in permanent account closure:

• Playing games using any software, bots, scripts, or automated methods.
• Exploiting game errors or bugs for personal advantage.
• Colluding with other players to gain an advantage in any game.
• Using the platform for money laundering or illegal purposes.
• Threatening or harassing other users.

5.3 Sports Betting

Betting is available on tibaj for cricket (BPL, IPL, T20 World Cup), football (including the FIFA World Cup), kabaddi, and other sports. The odds and rules for each event are listed on the event details page. If an event is cancelled or postponed, bets will be refunded.

6. Account Suspension and Termination

tibaj reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing false or misleading information.
• Involvement in fraudulent or illegal activities.
• Attempting to harass or harm another user.
• Due to regulatory authority instructions or legal obligations.

For permanently closed accounts, tibaj will consider returning the legitimately earned balance (excluding bonuses) after completing an investigation. However, in cases of fraud, all balances may be forfeited.

Users may also request to close their own account at any time through the support team. A self-exclusion option is also available as part of responsible gaming.

7. Privacy and Data Protection

tibaj places the highest importance on the security of users' personal information. The information you provide is kept secure through SSL encryption technology.

• Your personal information will only be used for service improvement and legal compliance purposes.
• Your information will not be shared with third parties except as required by law.
• Our full privacy policy can be found on the Privacy Policy page.

8. Responsible Gaming

tibaj believes in responsible gaming. We are committed to ensuring the mental and financial wellbeing of our users. This platform is for users aged 21 and above only.

The following responsible gaming tools are available on our platform:

• Deposit limit settings (daily / weekly / monthly).
• Self-exclusion (the ability to temporarily or permanently exclude yourself).
• Cooling-off period (keeping the account inactive for a set period of time).
• Reality-check notifications (reminders after playing for a set amount of time).

Visit our Responsible Gaming page for more details.

9. Intellectual Property Rights

All content on the tibaj website — logos, designs, graphics, text, software, and other materials — is the intellectual property of tibaj. Copying, reproducing, distributing, or modifying them without prior written permission from tibaj is strictly prohibited.

The intellectual property of content from game provider companies (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) belongs to the respective companies. tibaj only distributes their games as a licensed partner.

10. Limitation of Liability

To the extent permitted by applicable law, tibaj is not liable under any circumstances for the following:

• Any loss caused by technical problems, server outages, or internet disconnection.
• Loss caused by third-party actions or external attacks.
• Loss resulting from the user's own negligence or violation of these Terms.
• Financial loss from gaming — gaming always carries financial risk.

tibaj makes every effort to operate a safe and fair platform. However, uninterrupted service cannot be guaranteed due to technological uncertainties.

11. Applicable Law and Dispute Resolution

These Terms shall be governed by applicable law in their interpretation and enforcement. Any dispute between tibaj and a user will first be attempted to be resolved through discussion.

Dispute resolution process:

1. First, contact the support team: [email protected] or via 24/7 live chat.
2. tibaj's support team will review the issue within 72 hours.
3. If a resolution cannot be reached through discussion, the matter will be settled through arbitration.
4. The arbitration decision is final and binding on both parties.

12. Contact

For any questions or complaints regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali

Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).