🛡 Safe Gaming Commitment

tibaj Responsible Gaming — Enjoyment with Safety

tibaj believes gaming should be a source of fun, not stress. Our responsible gaming guidelines, limit-setting tools and 21+ policy keep you safe at all times.

Why is Responsible Gaming Important?

Online gaming is growing in popularity in Bangladesh day by day. At tibaj, we want every player to enjoy the experience within their own means. Responsible gaming means enjoying entertainment while keeping time, money and mental wellbeing in balance.

Our platform offers multiple self-regulation tools — deposit limits, self-exclusion, time-out and age verification. On this page you will find out how to use these tools and where to get help if you need it.

Our Safety Tools

Deposit Limit

Set the maximum amount you deposit per day, per week or per month yourself. Once a limit is set it takes effect immediately, and if increased it takes effect after 24 hours. This is the most effective way to play responsibly.

Time-Out Feature

If you feel you need a short break, use the time-out feature. Your account will be automatically deactivated for a set period from 24 hours up to 30 days. No betting or deposits can be made during this time.

Self-Exclusion

Choose self-exclusion for a long-term break. You can close your account for 6 months, 1 year or permanently. No promotional emails or notifications will be sent while an exclusion is active.

Age Verification — 21+

tibaj strictly follows a 21+ age policy. Age verification is mandatory at registration. There is no opportunity for underage individuals to play. Parents are asked to use parental control software on their children's devices.

Betting History Review

You can view your full betting and deposit history from your account at any time. Analyse your own play patterns and adjust your habits if needed. Transparency is the core foundation of our responsible gaming approach.

24/7 Support

If you feel gaming is becoming a problem, contact our Bengali live chat support immediately. Our trained support team is available 24 hours a day, 7 days a week.

Warning Signs of Problem Gaming

The first step in responsible gaming is staying aware of your own behaviour. If you notice the following signs in yourself, you should seek help.

Important Message

Gaming is a form of entertainment — not a source of income. Placing more bets in an attempt to recover lost money is never the right solution. Think about yourself and your family.

Be cautious if you notice these signs:

  • You are betting beyond your budget or with borrowed money
  • You keep playing repeatedly to try to get back money you have lost ("chasing losses")
  • You are unable to stop or limit your gaming
  • You are hiding your gaming from family or friends
  • Gaming is affecting your work, studies or relationships
  • You feel restless or stressed when you are not gaming
  • You are struggling to cover daily expenses but cannot stop gaming

How to Set Limits

01

Log in to your account

Go to the tibaj login page and access your account. Look for the "Account Settings" menu.

02

Go to the "Responsible Gaming" section

Inside settings, select the "Responsible Gaming" option.

03

Set your limit

Choose the tool you need — deposit limit, time-out or self-exclusion — and set the amount or duration.

04

Confirm and apply

Click the confirm button and the limit will take effect immediately. If you have any trouble, contact live chat support.

21+ Age Policy and Parental Protection

For ages 21 and above only

All games and betting services on tibaj are exclusively for users aged 21 and above. Every user is required to verify their age at registration. If any underage person attempts to use our platform, their account will be closed immediately and any deposited funds will be returned.

Our request to parents — install parental control software on your children's devices and have open conversations about the risks of online gaming. tibaj never runs advertising or promotions targeting underage individuals.

Reach Out for Help

If you are having trouble controlling your gaming, do not face it alone. tibaj's support team and various support organisations are here for you.

Live Chat Support

tibaj's Bengali live chat service is available 24/7. Speak directly about any concerns or questions related to your limits. Our trained team will assist you with full confidentiality.

Email Support

For a more detailed discussion, contact us by email: [email protected] — your message will remain confidential and will be answered promptly.

Account Security

If you think someone else is using your account or your password has been shared, notify support immediately. We will help keep your account secure.

Mental Health Support

Gaming addiction is a treatable condition. Reach out to mental health professionals in Bangladesh. Help is available through Kaan Pete Roi (01779-554391) and the national mental health helpline.

tibaj's Commitment

tibaj is not just a gaming platform — we are committed to building a responsible community. The core pillars of our responsible gaming policy are:

Transparency

All rules, terms and wagering requirements are stated clearly.

Fair Play

Our games are operated with verified random number generators (RNG).

Secure Payments

All financial transactions are protected through SSL encryption.

Personal Privacy

Your personal information and gaming history are kept completely confidential.

Fast Withdrawal

Winnings are sent to bKash, Nagad or Rocket within 15 minutes to 2 hours.

Continuous Support

24/7 Bengali live chat — immediate help for any issue.

Questions About Responsible Gaming

After logging in to tibaj, go to "Account Settings" and navigate to the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately, but increasing a limit has a 24-hour cooldown period.

Yes. After you activate self-exclusion, any withdrawable balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, etc.). Contact us via live chat for assistance with this process.

Time-out is short-term — your account is deactivated for a set period, usually 24 hours to 30 days, and then automatically reactivates. Self-exclusion is long-term — it stops play for 6 months, 1 year, or permanently, and cannot be reversed before the period ends.

No, not at all. tibaj strictly follows a 21+ age policy. Age is verified at registration, and if any underage user is identified their account is immediately closed. This is a non-negotiable part of our responsible gaming policy.

If a family member is struggling with a gaming problem, start by having an open conversation with them. Then contact the tibaj support team ([email protected] or via live chat) — we will help impose limits on or close the relevant account. If needed, please also seek advice from a mental health professional.

Lowering or tightening a limit takes effect immediately. However, relaxing a limit (such as increasing a deposit limit or ending a time-out early) requires a cooldown period. There is no way to end a self-exclusion period early — this is intentionally kept strict.

Stay safe, enjoy responsibly

Play on tibaj — for fun, not for stress. Browse our game categories or read the FAQ.

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