tibaj Privacy Policy

1 Introduction and Scope

tibaj ("we", "our", "company") operates an online gaming and entertainment platform for users in Bangladesh. This Privacy Policy explains how your personal information is collected, processed, stored, and kept secure when you use the tibaj.cam website and related services.

This policy applies to all tibaj services, the mobile version, and any digital channel associated with tibaj. If you are under 18 or do not meet our registration age requirement (21+), please do not use this platform.

We reserve the right to amend this Privacy Policy at any time. If changes are made, the published date on the website will be updated and, where necessary, registered users will be notified by email.

2 Information We Collect

tibaj collects the following types of information to operate the platform securely and properly:

2.1 Registration and Identity Verification Information

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID card or other identity document details (at the time of identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage and Technical Information

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game sessions)
• Cookies and tracking data (see Section 8 for details)

2.4 Communication Information

• Records of contact with us via live chat, email, or other channels
• Details of complaints and requests

3 Purpose of Data Collection

The information we collect is used for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To complete secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: To analyse user experience and further improve the platform.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
• Customer Support: To provide effective assistance through 24/7 live chat and email support.
• Personalised Experience: To present offers and content tailored to your preferences.
• Communication: To keep you informed about important policy changes or account-related matters.

4 Data Sharing and Disclosure

tibaj never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Necessary financial information is shared with approved payment partners such as bKash, Nagad, Rocket, Upay, and banks in order to complete transactions. These partners operate under their own privacy policies.

4.2 Legal Obligations

If a competent court, government authority, or law enforcement agency in Bangladesh lawfully requests information, we are obligated to provide it. Where possible, you will be notified in such cases.

4.3 Technical Service Providers

Trusted third parties may be engaged for web hosting, data analytics, and security services. They process data only in accordance with tibaj's instructions and may not use it for their own purposes.

4.4 Business Changes

In the event of a future merger, acquisition, or transfer of assets involving tibaj, user data may be transferred to the new owner. Notice will be given in a timely manner in such cases.

5 Data Protection and Security

The security of your information is tibaj's top priority. We apply industry-standard technical and organisational measures:

• SSL Encryption: All data transmission on the website is encrypted using SSL/TLS protocols.
• Password Protection: Your password is stored using a strong hashing algorithm — even we cannot read it.
• Access Control: Only authorised staff have access to the information they need.
• Firewall and Security Monitoring: Servers and networks are kept under continuous monitoring.
• Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities.
• Data Minimisation: Only the information that is necessary is collected and stored.

6 Data Retention Period

tibaj retains different types of information according to the following policy:

• Account Information: For as long as the account is active and, after closure, for a defined period as required by law.
• Financial Transaction Records: For the minimum period required by law and financial regulations.
• Communication Logs: For a limited period after support and complaints are resolved.
• Technical Logs: For a short period for security and troubleshooting purposes.

Once the set retention period expires, data is securely deleted or anonymised.

7 Your Rights

As a tibaj user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated or corrected.
• Right to Erasure: In certain circumstances you may request that your data be deleted, though this may not apply in full where legal obligations exist.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Data Portability: You may request your data in a structured, readable format.
• Right to Withdraw from Marketing: You may opt out of promotional communications.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will do our best to respond within a reasonable time.

8 Cookie Policy

tibaj.cam uses various types of cookies that improve your browsing experience:

8.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and payment processing. Blocking them will prevent the site from working properly.

8.2 Functionality Cookies

Used to remember your language preferences, game settings, and other personalised experiences.

8.3 Analytics Cookies

Collect anonymous statistics to understand how users are using the site. This information helps improve the platform.

Most browsers provide options to control cookies. However, disabling essential cookies may cause some services to stop working properly.

9 Privacy of Minors

tibaj strictly prohibits anyone under the age of 21 from registering an account or using the platform. If we inadvertently collect information from a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has used this platform, please contact [email protected] immediately.

10 International Data Transfers

Although tibaj operates primarily for the Bangladesh market, some data may be processed on servers in other countries due to technical infrastructure requirements. For any international data transfer, the following is ensured:

• Adequate data protection measures are in place in the receiving country.
• Contractual security clauses remain in effect.
• Data processing partners comply with data protection standards.

11 Third-Party Links and Services

tibaj.cam may sometimes contain references to third-party payment gateways or services. These third parties have their own privacy policies, and tibaj is not responsible for the use of your information by those services.

When using bKash, Nagad, Rocket, or Upay, the respective organisation's own privacy policy will apply.

12 Policy Changes and Updates

tibaj may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — support is available in Bengali.

We generally aim to respond to all privacy-related requests within business days.

tibaj is always committed to ensuring the security of your personal information. Thank you for placing your trust in our platform.