❓ Frequently Asked Questions

Answers to all your questions about tibaj

From opening an account to depositing via bKash, bonuses, and safe gaming — get simple and clear answers to the most common questions from tibaj users.

tibaj is a trusted online gaming platform in Bangladesh where you can enjoy slots, live casino, and cricket betting entirely in Bengali. Whether you are a new player or experienced, this FAQ page has answers to all your questions. If you cannot find what you are looking for, contact our 24/7 live chat support team.

Account and Registration

Account and Registration

To open an account at tibaj, you need an active mobile number and a valid email address. Enter your full name, date of birth, and preferred password in the registration form. Remember, tibaj is only for players aged 21 and above. Registering with accurate information will prevent any issues when withdrawing funds later.

No, only one tibaj account is allowed per person. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. This rule is strictly enforced to ensure a fair and honest gaming environment.

Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email — a verification code will be sent to it. Enter the code and set a new password. The process usually takes a few minutes. If you have trouble, contact our live chat support team.

Identity verification may be required for withdrawals above a certain amount to ensure the security and fairness of the tibaj platform. Uploading a clear photo of your National ID (NID) or passport will speed up the verification process. Providing the correct documents makes the process straightforward and hassle-free.

Yes, tibaj is fully mobile-friendly. Visit tibaj.cam from any Android or iOS browser to access all features — login, deposit, withdrawal, and playing games. No separate app download is needed.

Deposits and Withdrawals

Deposits and Withdrawals

After depositing to your tibaj account via bKash, your balance is usually updated within a few minutes. The minimum deposit amount is ৳100. Be sure to use the correct reference number when making a payment — otherwise processing may be delayed.

Withdrawal requests from tibaj to Nagad are usually processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Make sure to enter your registered Nagad number correctly when submitting the request so it is completed quickly.

tibaj supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, and Sonali Bank). The minimum deposit amount is ৳100 for all methods.

tibaj does not charge any extra fees on deposits or withdrawals. However, your mobile banking or bank provider may apply their own transaction fees. So be aware of the charges from your bKash, Nagad, or bank before making a payment.

Yes, Rocket (Dutch-Bangla Mobile Banking) is one of the supported payment methods at tibaj. You can use Rocket for both deposits and withdrawals. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.

If a withdrawal takes more than 2 hours, first check whether your account profile is complete and verified. If there is an issue, contact tibaj's 24/7 live chat support in Bengali — the team will resolve it quickly. You can also get help by email: [email protected]

Games and How to Play

Games and How to Play

tibaj allows betting on BPL and all major cricket tournaments. You can place bets both before the match starts and during live play. Various betting options are available including match winner, toss, top scorer, and over/under. Visit the cricket page for more details.

Yes, tibaj's slot games are developed by world-renowned game developers including PG Soft, Pragmatic Play, and JILI, who use RNG (Random Number Generator) systems that are regularly audited by independent third parties. The outcome of every spin is completely random and not predetermined, so gameplay is unbiased and fair.

RTP stands for "Return to Player" — it is a theoretical percentage indicating how much of the total wagered amount a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. RTP information for each game can usually be found in the "Paytable" or "Info" section inside the game.

tibaj's live casino section features games from top providers such as Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat, live Sic Bo, and more. All games offer the experience of playing in real time with real dealers.

Aviator, developed by Spribe, is a crash game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane "crashes", your bet is multiplied by the multiplier at the time of cashout and returned to you. Choosing the right moment to cash out is the main challenge of this game.

Bonuses and Promotions

Bonuses and Promotions

tibaj offers new players a 200% bonus on their first deposit, up to a maximum of ৳20,000. This means if you deposit ৳1,000 you will receive ৳2,000 in bonus funds. A total wagering requirement of 10x must be completed before the bonus can be withdrawn. Full terms and conditions can be found on tibaj's terms and conditions page.

A wagering requirement is a condition attached to a bonus — you must place bets a specified number of times before you can withdraw funds from your bonus balance. For tibaj's welcome bonus, this requirement is 10x, which is relatively low within the industry and straightforward to meet.

tibaj's VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly you can automatically move up to a higher tier. Bronze tier members receive up to 0.3% weekly cashback, Silver members receive 0.5%, and Gold members receive 0.8%.

Generally only one active bonus can be held at a time. If you want to activate a new bonus while one is already running, you will need to complete or cancel the current bonus first. Read tibaj's terms and conditions page to see the conditions for specific promotional offers.

Yes, tibaj runs special seasonal promotions during IPL, T20 World Cup, BPL, and ICC tournaments — such as boosted odds, cashback offers, and free bets. Log in to tibaj and check the promotions section regularly to stay up to date on these offers.

Security and Responsible Gaming

Security and Responsible Gaming

tibaj uses SSL encryption technology to keep your personal and financial information secure. Your data is not sold or shared with third parties. Read our privacy policy for more details.

tibaj is strictly for players aged 21 and above only. Providing a false age during registration is strictly prohibited and may result in account closure. We are committed to preventing underage gambling.

Yes, tibaj places the highest importance on responsible gaming. You can temporarily close your account or self-exclude for a specified period at any time. To use this feature, contact live chat support or reach us at [email protected]. Visit the responsible gaming page for more information.

tibaj's customer support team is active 24 hours, 7 days a week. For the fastest resolution, message us directly in Bengali via the site's live chat. For email support, write to [email protected]. There is no phone or WhatsApp number — live chat and email are the best ways to reach us.

tibaj believes gaming is a source of fun, not addiction. We provide tools such as bet limits, temporary breaks, and self-exclusion. If you or someone close to you is facing difficulties, speak with our support team or visit the Responsible Gaming page for information on professional organizations.

Still have questions?

Our Bengali-speaking support team is by your side 24/7 — get quick answers to any issue.

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Or email us: [email protected]